Last Updated: 29/01/2025
ABN: 75877467514
Contact: 0426 192 431 | accounts@meall.com.au | www.meall.com.au

Meall provides in-home meal preparation services for individuals, couples, and families in the Gold Coast region. Services include recipe preparation, cooking in the client’s home using client-supplied ingredients and kitchen equipment, and optional assistance with menu planning or shopping list provision.

By booking a Meall service, you (“the client”) agree to these Terms & Conditions. These apply to all bookings, including recurring or one-off sessions.

To ensure a safe and efficient prep day, the client must:

• Provide a clean and safe kitchen space with working appliances.

• Ensure adequate fridge/freezer storage is available.

• Have basic cooking equipment on-site (as per our provided Cooking Space Checklist).

• Communicate all dietary preferences, food allergies, and dislikes clearly prior to the prep day.

• Allow uninterrupted access to the property during the scheduled service time.

• Meall will use the client’s cooking space, utensils, and equipment.

• The client is responsible for ensuring all equipment is safe and functional.

• Meall is not liable for any damages resulting from faulty or improperly maintained kitchen equipment.

• Meall holds Public Liability Insurance for services performed in client homes.

• We are not liable for:

• Injury to the client, household members, or pets during service unless directly caused by gross negligence.

• Damages to client property or equipment resulting from wear and tear, misuse, or faulty conditions.

• Foodborne illness due to client-supplied ingredients or post-service storage issues.

• All services are to be booked in advance via phone, email, or our website.

• Full payment is due prior to or on the day of service, unless otherwise agreed.

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Payment methods: Direct bank transfer or other methods as specified in your invoice.
Late payment: A $20 admin fee may apply for invoices overdue by 7+ days.

• Cancellations made more than 48 hours before the scheduled booking incur no fee.

• Cancellations within 48 hours of the booking will incur a 50% cancellation fee.

• No-shows or cancellations within 24 hours will be charged 100% of the service fee.

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We understand that emergencies happen. If a last-minute issue arises, we encourage you to contact us immediately at 0426 192 431.

• Service duration is based on the scope discussed at booking.

• Any extensions will be billed at the agreed hourly rate $65 AUD per hour.

• We reserve the right to decline services where the cooking environment is unsafe or unsanitary.

We expect a respectful and safe environment. We reserve the right to terminate service without refund if:

• A client behaves in a threatening, unsafe, or inappropriate manner.

• The premises are deemed unsafe or in breach of health standards.

• Any damage to Meall’s personal equipment caused by negligence or misuse will be invoiced to the client.

• If client property is accidentally damaged during service, Meall will assess and address the situation reasonably, in alignment with public liability coverage.

We expect a respectful and safe environment. We reserve the right to terminate service without refund if:

• A client behaves in a threatening, unsafe, or inappropriate manner.

• The premises are deemed unsafe or in breach of health standards.

• Clients on weekly, fortnightly, or monthly recurring bookings must advise of any changes or pauses at least 48 hours in advance.

• Missed bookings without notice will be charged in full.

Meall reserves the right to:

• Modify service offerings, pricing, or terms with notice.

• Refuse service to any client under reasonable grounds (unsafe kitchen, non-compliance, etc.).

Meall respects your privacy. Your contact information and personal details will be used solely to deliver services and manage bookings. We do not sell or share client data.

Read our full Privacy Policy at www.meall.com.au/privacy

These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of the courts in Queensland.

For any questions or concerns, please contact us:

📞 0426 192 431
📧 accounts@meall.com.au
🌐 www.meall.com.au